Terms and Conditions
Terms and Conditions
No payment is needed today unless if booking the special deals (Stay 2 and save hot deals – save 10%) full payment is required at the time of booking.
When booking the special deals- no refunds and no cancellations is allowed. The total price of the reservation will be charged at least 3 days prior to arrival.
Merchant Surcharge: 0.75% Visa/Mastercard, 2.8 % AMEX. We do not accept Diners. While every effort is made to ensure that the information available and provided from the property is correct, we cannot guarantee that they are free from errors or faults.
By booking accommodation directly with Abbey on Roma, you agree to the following terms and conditions:
Tariffs are subject to change without notice. Where a booking has been confirmed by the receipt of a deposit, the tariff quoted will be honored.
Change of Dates
Except for non-refundable bookings, the other bookings are allowed to be cancelled or modified up to 3 days before date of arrival, without a fee.
Cancellation is 3 days prior to the arrival date. If cancelled or modified later or in case of no-show, 100 percent of the total price of the reservation will be charged. Abbey on Roma will process the first nights accommodation at least 3 days prior to arrival and the remaining balance at the time of Check-in.
Stay 2 and Save Hot Deals – Save 10% packages – No cancellations, no refunds. Deposit Policy – for ALL promotional Deals is the total price of the reservation will be charged on the day of booking.
Security Deposits on Check In
All guests are required to provide photo ID that matches the name under which the booking was made along with credit card details to cover any miscellaneous charges on arrival. Debit credit cards are NOT accepted as a security deposit. Where a credit card is not available a AUS $ 200 cash deposit will be required, in which case the apartment will be checked by Management at check out, before the cash deposit is given back to the guest.
Cleanliness/Damages to Apartments
Guests are required to leave apartments in a clean manner or they may be charged for extra cleaning at the discretion of Management. Guests will be held liable for any damage to or losses in the apartment.
Departure Clean Occurs after all stays, regardless of the length of stay. Weekly Service Occurs once, only during an 8+ night stay and every week thereafter and includes the replenishing of linen. Daily Service Available at added cost.
Management will endeavor to grant any requests made by a guest, however these requests cannot be guaranteed.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act). We will not e-mail you in the future unless you have given us your consent and we will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we may collect about you includes:
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the Australian Economic Area we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us.